FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How can I place an order?
A: Simply browse our collection of t-shirts, tank tops, mugs, and other merchandise on our website. Add your favorite items to the cart and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
Q: Where do you ship?
A: We currently only ship to the United States and select international locations. Shipping rates and times will vary based on your location.
Q: How long does shipping take?
A: Orders are typically processed within 1-3 business days. Delivery time depends on your location, with domestic shipping taking 3-7 business days.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to track your package.
Products & Customization
Q: What sizes do your t-shirts and tank tops come in?
A: Our apparel comes in sizes ranging from XS to 3XL. Be sure to check the size chart on each product page for exact measurements.
Q: Can I customize the graphics on your merchandise?
A: Currently, our designs cannot be customized. However, we love feedback and suggestions for future designs - feel free to contact us with your ideas!
Q: Are your mugs microwave and dishwasher safe?
A: Yes, our mugs are made from durable materials and are both microwave and dishwasher safe.
Returns & Exchanges
Q: What is your return policy?
A: We do not accept returns for change of mind. We only offer exchanges for items that are faulty or damaged, as each item is made to order.
Q: How do I request an exchange for defective items?
A: Contact our customer support team with your order number and reason for your request. We’ll guide you through the process.
Q: Do I have to pay for return shipping?
A: Damaged items do not need to be returned.
About Scorch Squad
Q: What makes Scorch Squad different?
A: We’re passionate about everything spicy! Our merchandise is designed for people who love peppers, hot sauces, and fiery flavors. Each design is unique and perfect for showing off your love for heat.
Q: Do you offer gift cards?
A: Yes, digital gift cards are available on our website and make the perfect gift for the spice lover in your life.
Q: How can I stay updated on new products?
A: Follow us on social media and subscribe to our newsletter to get the latest updates, promotions, and exclusive deals.
Contact Us
Q: How can I get in touch with customer support?
A: You can reach us via email at [your email address] or through the contact form on our website. We aim to respond within 24-48 hours.
Q: Can I collaborate with Scorch Squad?
A: We’re always open to partnerships and collaborations. Send us an message with your proposal!
If you have any additional questions, feel free to contact us. We're here to help make your Scorch Squad experience a spicy one!